While boarding on all international routes, the passenger needs to provide personal identification documents according to which will cross the state borders (passport, ID-card).
During check-in, bus driver or other Lux Express representative check valid documents for border crossing (passport, ID-card or visa if it's necessary). Please be informed that the residence permit is not a <a href="https://www.politsei.ee/en/questions-about-crossing-the-border/" target="_self">travel document</a>.
It is each passenger’s responsibility to find out about current entry and exit regulations and to take the required documents with them.
Carrier has the right to refuse to provide carriage services and to refuse to refund the ticket in case if the passenger does not have a valid travel document while boarding the coach for the international departure.
If the passenger is traveling with minors, the <a href="https://luxexpress.zendesk.com/hc/en-150/articles/360014400359" target="_self" rel="undefined">requirements</a> must be checked before the trip.

Valid travel documents

In case of canceled departure, the customer will be offered another departure from the company which will be in the soonest time ticket costs will be covered from companies side.
In case Lux Express can’t provide the customer with the next departure from Lux Express company, the other type of vehicle will be offered, as long as the customer will get to their final destination.
If none of the other departure times/dates are comfortable for customers, the company will refund the full amount of ticket fare within 14 days. For that, please confirm it by sending all the needed details for a refund:
<ul>
<li>ticket number;</li>
<li>name and surname of the passenger;</li>
<li>last four digits of credit card or bank account number from which payment was done.</li>
</ul>
If the ticket was purchased by cash in our sales office, a refund can be done to the bank account as well.
More about customer rights, in that case, can be found <a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/bus-and-coach/index_en.htm#cancelled" target="_self">here</a>.

What to do in case of trip cancellation?

Our subsidiary, Lux Charter offers memorable charter services with comfortable Lux Express buses.
Lux Charter provides service to travel groups, special occasion events and any other event that requires transportation. Lux Charter brings together safety, high standard of comfort, affordable pricing and quality service into a memorable experience in your travel. Their charter rental buses can take you from local destinations to adventures and attractions 24 hours a day/7days a week.
 Please read more about Lux Charter services and buses here <a href="https://luxcharter.ee/en/" target="_self">www.luxcharter.ee</a> For bookings you can contact them over the phone <a href="tel:372%20681%203403">(+372) 681 3403</a> or via email <a href="mailto:booking@luxcharter.ee">booking@luxcharter.ee </a>
Get a quote <a href="https://luxcharter.ee/en/road-form/?id=183">https://luxcharter.ee/en/road-form/?id=183</a>

How can we help you?

Various

Valid travel documents

What to do in case of trip cancellation?

Is it possible to rent a Lux Express bus?

Contact Customer Support