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Frequently asked questions

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In this section, you’ll find helpful information about tickets, services, and travel guides. If you can’t find what you’re looking for, our customer support team is always ready to assist you.

Articles &amp; FAQ

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<ul><li><a href="/en/faq/lost-and-found/">Did you forget something on Lux Express?</a></li></ul>

Lost &amp; found

<ul><li><a href="/en/faq/changing-trips-date-and-time/">Can I change the trips date and time?</a></li><li><a href="/en/faq/trip-cancellation/">What to do in case of trip cancellation?</a></li><li><a href="/en/faq/ticket-cancellation-and-refund/">Can I cancel or return my ticket?</a></li><li><a href="/en/faq/additional-seat-purchase/">Can I purchase an additional seat for myself?</a></li></ul>

<ul><li><a href="/en/faq/using-a-voucher/">How to use a voucher?</a></li><li><a href="/en/faq/how-to-use-discount-codes/">How to use discount or new ticket codes?</a></li><li><a href="/en/faq/invoice-payment-options/">Is it possible to receive an invoice?</a></li></ul>

Tickets &amp; payments

<ul><li><a href="/en/faq/traveling-with-minors/">Can minors travel with Lux Express?</a></li><li><a href="/en/faq/travelling-with-a-pet/">Can I travel with a pet?</a></li><li><a href="/en/faq/traveling-with-a-bicycle/">How can I travel with a bicycle?</a></li><li><a href="/en/faq/musical-instruments-and-fragile-items-on-the-bus/">Can I bring musical instruments or fragile items on the bus?</a></li></ul>

<ul><li><a href="/en/faq/traveling-with-skis-and-snowboard/">Can I travel with skis or a snowboard?</a></li><li><a href="/en/faq/luggage-requirements/">How much luggage can I take on board?</a></li><li><a href="/en/faq/valid-travel-documents/">What documents do I need to travel?</a></li><li><a href="/en/faq/discounts/">Are there any discounts for traveling with Lux Express?</a></li><li><a href="/en/faq/traveling-with-baby-car-seat/">Is it possible to travel with a baby car seat?</a></li></ul>

Traveling with Lux Express

<ul><li><a href="/en/faq/riga-airport/">How to get to Riga Airport with Lux Express</a></li><li><a href="/en/faq/preschool-children-tickets-on-latvian-domestic-routes/">How to purchase tickets for preschool children on Latvian domestic routes</a></li></ul>

Routes &amp; travel information

<ul><li>How can I join the <a href="https://luxexpress.eu/en/news/frequent-traveler-program/">Lux Express Frequent Traveler Program?</a></li><li><a href="/en/corporate-customer/">How can I join the corporate customer program?</a></li><li>Is it possible to <a href="https://luxexpress.eu/en/charter-bus-service/">rent a Lux Express bus?</a></li></ul>

Loyalty &amp; additional services

Still can’t find the answer you’re looking for? Contact our customer support team for further assistance.

Frequently asked questions
How can we help you?

Articles & FAQ

Lost & found

Tickets & payments

Traveling with Lux Express

Routes & travel information

Loyalty & additional services

Contact customer support

Frequently asked questionsHow can we help you?

Articles & FAQ

Lost & found

Tickets & payments

Traveling with Lux Express

Routes & travel information

Loyalty & additional services

Contact customer support

Frequently asked questions
How can we help you?