Contacts

For ticket refund, please use self-service: https://luxexpress.eu/en/manage-booking/

The departures are taking place as scheduled - add the desired date to the travel search to see if your trip is taking place.

In case of questions regarding travel conditions or documents, please read the "Travel Information" in advance.

To change your ticket (date, time) please use Lux Express self-service: https://luxexpress.eu/en/manage-booking

Please call only for time-critical topics and for general questions, please use forms. In this way, we can better serve those who have urgent questions related to travel, etc.

Customer service answers every day from 09:00 to 18:00 in Estonian, English and Russian.

NB! Purchasing a ticket from Tpilet or via Lux Express customer service phone, there is a service fee added to the ticket price. 
Purchasing the ticket online from Lux Express website is free of charge.