Due to the constantly changing demand, changes in Lux Express travel schedule are inevitable. And due to the increasing amount of customer inquiries, our response time by e-mail or phone may be prolonged. We appreciate your understanding.
Below you can find answers to the most frequent questions. Please read them and contact us only if you need to make changes about your upcoming trip.
1. Is my trip taking place?
Please check if the departure on your trip date is still active from our trip search here.
2. My departure time has changed or I wish to change the date and time of my trip. How can I do that?
Please find your upcoming trip ticket number and contact our customer service by phone:
+372 6800 909
3. Are there any travel restrictions or mandatory quarantine in my destination country? Can I travel to my destination?
Lux Express is travelling only to those countries where it is currently allowed. Due to the restrictions in nearby countries, at the moment we are only travelling in the Baltics.
Please read about travel restrictions (like mandatory quarantine etc) and obligations in your destination country before travelling:
- Estonia: https://www.kriis.ee/
Passengers arriving to Estonia are required to fill in an electronic form. More information from here.
- Latvia: https://www.spkc.gov.lv/
Passengers arriving to Latvia are required to fill in an electronic form. Read more information from here.
- Lithuania: https://koronastop.lrv.lt/
It is required to fill in an electronic application form before travelling to Lithuania. Click here to read more.
- Poland: https://www.gov.pl/
At the moment there are no departures to Poland.
- Russia: http://government.ru/
Until the travel restrictions between EU and Russia are valid, Lux Express is not travelling to Russia.
Information about travelling between Russia and Finland (in Russian): https://zen.yandex.ru/
Information about travelling between Russia and Estonia (in Russian): https://zen.yandex.ru/