Important information about Lux Express departures

Routes are operated according to the schedule. Add the departure and arrival points and the desired date to the search to find out if your trip will take place. The trip will take place if it is listed in the schedule on the date you need.

I wish to change the date and time of my trip. How can I do that?

You can change the ticket on our website in manage booking: “Ticket change and return” or in the Lux Express mobile app (available in the App Store and Google Play).  
If the changes cannot be made, please contact our customer support by phone: 
+372 6800 909 || +371 677 81350 || +7 812 4247089 

Are there any travel restrictions in my destination country? 

International trips connected to the Russian Federation

Estonia: kriis.ee 
The Ivangorod vehicle border crossing point is closed for reconstruction from February 01, 2024. Lux Express operates trips on the route Tallinn - St. Petersburg - Tallinn, Riga - St. Petersburg - Riga with a connection at Narva-Ivangorod border. Passengers cross the border on foot. Learn more about travel arrangements and trips. 

The Narva border crossing point is open during daytime from 7:00 to 23:00. More information on the website of the Estonian Police and Border Guard Board.  

Direct round-trips between Tallinn and St.Petersburg via Shumilkino-Luhamaa border crossing.  

St. Petersburg-Tallinn at 19:05 on Thu, Sat and Sun. Also, at 07:00 on Mon and Fri.   

Tallinn-St. Petersburg at 19:00 on Mon, Wed, Fri, Sat, Sun.

There are restrictions for Russian citizens to enter the country or for travelling in transit through Estonia.

NB! Starting March 31, Estonia will no longer recognize non-biometric Russian international passports. Holders of residence permits in Estonia and other EU countries who currently use a non-biometric Russian international passport must apply for a new passport by September 30. 

The current restrictions can be found on the official website of Ministry of Internal Affairs of Estonia.  

The rules of entry to Estonia also apply to travelers on Lux Express routes from St. Petersburg to Riga, as the route passes through the Ivangorod – Narva border.  

Starting from 08.08.2024, the Estonian Tax and Customs Board (ETCB) will carry out full customs controls at Narva, Luhamaa border crossing points. More information.

Estonian border in Narva: +372 333 1600 
Luhamaa border crossing point: +372 786 1830  

NB! Currently there is interdiction on the import of certain goods from Russia to Estonia. Information about the transportation of goods, cash.  
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Finland: raja.fi  

Due to the prolongation of closure of the Vaalimaa border crossing point in Finland, Lux Express prolongs suspension of its bus services on Helsinki – St. Petersburg route until furher notice.

There are the restrictions on entry of Russian citizens. Detailed information is available on the website of the Finland Border Guard.  

Information phone number of the border guard: +358 295 420 000  

NB! There are restrictions on the transport of goods across the Finnish border. Details are available on the website of the Customs Service of Finland.  
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Russia: kdmid.ru  (in Russian)

The Ivangorod vehicle border crossing point is closed for reconstruction from February 01, 2024. Lux Express operates trips on the route Tallinn - St. Petersburg - Tallinn, Riga - St. Petersburg - Riga with a connection at Narva-Ivangorod border. Passengers cross the border on foot. Learn more about travel arrangements and trips.

Foreign citizens are required to have a valid visa. Read more on the website of the Consular Information Portal of the Ministry of Foreign Affairs of Russia. (in Russian)  
From 1 August 2023, electronic visas to Russia are valid for citizens of 55 countries. Details at evisa.kdmid.ru.    
From 16.10 entry to Russia for Ukrainian citizens is allowed only through two border  - Ludonka (Pskov region - Latvia) and Sheremetyevo (Moscow). The restrictions do not apply for children under 14 years traveling unaccompanied or accompanied by a citizen of the Russian Federation.

Russian border service info-line: +7(812)578-03-12, +7(812)578-05-76, +7(812)578-06-84  

NB! There are restrictions on the transportation of goods across the Russian Federation border. Read details on the website of the Customs Service of Russia. (in Russian)   
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Are there any arrival delays, how much time takes state border crossing?  

Currently border and customs control may take longer time, so buses may arrive with the delay. Please make sure to plan additional time for a subsequent transfer of at least 5 hours (especially in case of further travel by plane). 

How long before departure is the bus served for boarding? 

15 minutes before the departure time. Please arrive at the boarding in advance, the bus departs strictly according to the schedule.  

How will I know if there is a departure delay?  

In case of departure delay, we will send an SMS message and/or an email with the actual departure time.    

How many pieces of luggage am I allowed to bring?

Each passenger is allowed to take on board no more than 2 pieces of luggage (free of charge): 
• 1 hand luggage, which does not exceed 45 × 35 × 20 cm (length - width - height);
• 1 bigger luggage weighing no more than 30 kg, which does not exceed 70 × 30 × 55 cm (length - width - height) 

According to our Passengers and luggage transportation rules, as an exception, a passenger can take more than one piece of permitted luggage, if there is enough space in the luggage room, and if the bus driver agrees to place such baggage. The decision on the possibility of transporting additional baggage is made by the bus driver on the spot, depending on the situation. 
NB! Shelves in the coach cabins are not provided for luggage with dimensions exceeding 70 × 30 × 55 cm, thus larger luggage may not fit into the shelf.    

Is it possible to bring larger hand luggage on board the coach?

Shelves in the coach cabins are not provided for luggage with dimensions exceeding 70 × 30 × 55 cm, thus larger luggage may not fit into the shelf.  

Is a child allowed to travel without being accompanied by an adult?

For more information, please refer to the 'Traveling with Minors' section.

Am I allowed to travel with my pet?

Transportation of pets is not permitted on international routes. For further details, please refer to 'Traveling with animal' section.

Is it possible to carry a bicycle?  

On the routes St. Petersburg – Tallinn, St. Petersburg - Helsinki and St. Petersburg – Riga, bicycles can be carried in the luggage room of the coach only if there is free space. The decision on the possibility of transporting a bicycle in the luggage room is made by the bus driver right before departure, depending on the situation. For more information, see in Transportation rules.