Lux Express travel information assists you in comfortably planning your journey and staying informed of all the necessary details.

I wish to change the date and time of my trip. How can I do that?

Our website offers a self-service feature for changing your ticket. You can access it under 'Ticket change and return' or through the Lux Express mobile app, available on the App Store and Google Play. If the changes cannot be made, please contact our customer support by phone: +372 6800 909  |  +371 677 81350   |   +7 812 4247089 

Are there any travel restrictions in my destination country?

There are currently no travel restrictions for journeys between the Baltic countries and Poland. However, we kindly advise you to familiarize yourself with the required travel documents. Further details can be found HERE.

____

International trips connected to the Russian Federation 

•  ESTONIA: kriis.ee

The Ivangorod border crossing point is closed for reconstruction from February 01, 2024. Lux Express operates trips on the route Tallinn - St. Petersburg - Tallinn, Riga - St. Petersburg - Riga with a connection at Narva - Ivangorod border. Passengers cross the border on foot. Learn more about travel arrangements and trips.

As of 1st of May 2024 the Narva border crossing point is open during daytime from 7:00 to 23:00. More information on the website of the Estonian Police and Border Guard Board. 

Starting from May 21, 2024, direct trips between Tallinn and St. Petersburg via the Shumilkino-Luhamaa border crossing have been launched.

There are restrictions for Russian citizens to enter the country or for traveling in transit through Estonia. The current restrictions can be found on the official website of Ministry of Internal Affairs of Estonia. 

The rules of entry to Estonia also apply to travelers on Lux Express routes from St. Petersburg to Riga, as the route passes through the Ivangorod – Narva border. 

Starting from 08.08.2024, the Estonian Tax and Customs Board (ETCB) will carry out full customs controls at Narva, Luhamaa, and Koidula border crossing points. Read more information HERE. 

Estonian border in Narva: +372 333 1600 

NB! Currently there is interdiction on the import of certain goods from Russia to Estonia. Information about the transportation of goods, cash. All border crossers are requested to ensure that they are not carrying prohibited goods. More information can be found on the Tax and Customs Board website.

____
 

•  FINLAND: raja.fi

Due to the prolongation of closure of the Vaalimaa border crossing point in Finland, Lux Express prolongs suspension of its bus services on Helsinki – St. Petersburg route until further notice.

There are the restrictions on entry of Russian citizens.  Detailed information is available on the website of the Finland Border Guard.   

  Information phone number of the border guard: +358 295 420 000    

NB! There are restrictions on the transport of goods across the Finnish border. Details are available on the website of the Customs Service of Finland.

_____

• RUSSIA: kdmid.ru (in Russian)

The Ivangorod vehicle border crossing point is closed for reconstruction from February 01, 2024. Lux Express operates trips on the route Tallinn - St. Petersburg - Tallinn, Riga - St. Petersburg - Riga with a connection at Narva-Ivangorod border. Passengers cross the border on foot. Learn more about travel arrangements and trips.

Foreign citizens are required to have a valid visa. Read more (in Russian)on the website of the Consular Information Portal of the Ministry of Foreign Affair of Russia. 

From 1 August 2023, electronic visas to Russia are valid for citizens of 55 countries. Details at evisa.kdmid.ru. 

From 16th of October entry to Russia for Ukrainian citizens is allowed only through two borders - Ludonka (Pskov region - Latvia) and Sheremetyevo (Moscow). The restrictions do not apply to children under 14 years traveling unaccompanied or accompanied by a citizen of the Russian Federation. Read more HERE. 

Russian border service info-line: +7(812)578-03-12, +7(812)578-05-76, +7(812)578-06-84 

NB! There are restrictions on the transportation of goods across the Russian Federation border. Read details on the website of the Customs Service of Russia(in Russian).

_____

Are there any arrival delays, how much time border crossing takes? 

Due to extended border and customs control procedures, buses may experience delays. We recommend allowing at least 3 hours of additional time for any subsequent transfers, particularly if you are continuing your journey by plane.

How will I be informed of a departure delay?

In case of departure delay, we will send an SMS message and/or an email with the actual departure time.  

How many pieces of luggage am I allowed to bring?

Each passenger is allowed to take on board no more than 2 pieces of luggage (free of charge): 

• 1 hand luggage, which does not exceed 45 × 35 × 20 cm (length - width - height);

• 1 bigger luggage weighing no more than 30 kg, which does not exceed 70 × 30 × 55 cm (length - width - height) 
   

According to our Passengers and luggage transportation rules, as an exception, a passenger can take more than one piece of permitted luggage, if there is enough space in the luggage room, and if the bus driver agrees to place such baggage. The decision on the possibility of transporting additional baggage is made by the bus driver on the spot, depending on the situation. 

Is it possible to bring larger hand luggage on board the coach?

Shelves in the coach cabins are not provided for luggage with dimensions exceeding 70 × 30 × 55 cm, thus larger luggage may not fit into the shelf.  

Is a child allowed to travel without being accompanied by an adult?

For more information, please refer to the 'Traveling with Minors' section.

Am I allowed to travel with my pet?

Transportation of pets is not permitted on international routes. For further details, please refer to 'Traveling with pet' section.

Am I allowed to bring a bicycle?

For more information, please refer to the ‘traveling with bike’ section.