Due to the closure of the Vaalimaa border crossing in Finland from 15 December 20:00 (Finnish time) Lux Express will suspend its bus services on the Helsinki – St. Petersburg route until 14 January 2024.
On 15 December there will be two Lux Express departures in each direction: from St. Petersburg at 06:15 and 11:00, from Helsinki – at 08:00 and 14:00. Night departures (21:30 from Helsinki and 23:30 from St. Petersburg) have already been cancelled.
We offer passengers with tickets for the cancelled departures the following options:
1. Change tickets to other Lux Express destinations (e.g. routes connecting St. Petersburg with Tallinn, Riga). To change destination, please contact our customer support team.
2. Receive a compensation voucher for a future trip on any Lux Express route. The voucher is valid for 1.5 years from the date of issue and its monetary value corresponds to the amount spent on the previously purchased ticket. The passenger can spend the voucher monetary value for one or several trips, as long as the total value of the tickets’ cost does not exceed the amount of funds on the voucher.
3. Monetary refund.
You can request a voucher or a refund online on the Lux Express website under “Ticket change and return” section.
NB! You can request a refund/voucher in the self-service only with previously unexchanged tickets to future dates (original tickets). If your ticket has been changed before, please contact Lux Express Customer Service.
Please note that refunds may take up to 30 days.
We apologize that it is taking longer than usual to respond to emails at the moment. Our customer service will respond to your message as soon as possible.