Lux Express international travel info

Important information about Lux Express departures

1. Are there any travel restrictions in my destination country?

International trips connected to the Russian Federation

The St. Petersburg-Tallinn and St. Petersburg-Riga routes cross the Ivangorod-Narva border checkpoint. The checkpoint is open from 07:00 to 23:00. Routes are operated with a connection at the border, passengers pass the border on foot. 


Learn more about travel arrangements and trips.   

 Direct round-trips between Tallinn and St.Petersburg via Shumilkino-Luhamaa border crossing.   

The current schedule is available here. 

Russian citizens have restrictions on entry to Estonia, as well as on transit through its territory. These rules also apply to passengers of the Lux Express route St. Petersburg - Riga, as the route passes via the Ivangorod - Narva border. 

NB! From 31.03.2025 Estonia doesn't accept non-biometric Russian passports ( 5-year passport without a chip). Holders of residence permits in Estonia and other EU countries who use non-biometric Russian passports must obtain a new passport (“10-year biometric passport”) by 30.09.2025. 

More information on travel restrictions to Estonia and the EU can be found on the official website of Ministry of Internal Affairs of Estonia. 


The Tax and Customs Board (MTA) is carrying out full customs control at the Narva and Luhamaa border crossings. There is currently a ban on the importation of certain goods from Russia to and from Estonia. 

  • Import into the Russian Federation is prohibited for: dairy and meat products from the EU (cheese, sausages, etc.), euro banknotes and banknotes of EU member states, live plants and goods more expensive than 300 € 
  • Export from Russia to the EU is prohibited for: alcohol stronger than 22%, tobacco products, household appliances 

More information on full customs control here. 

The St. Petersburg-Tallinn and St. Petersburg-Riga routes cross the Ivangorod-Narva border checkpoint. The checkpoint is open from 07:00 to 23:00. Routes are operated with a connection at the border, passengers pass the border on foot. 


Learn more about travel arrangements and trips.   

 Direct round-trips between Tallinn and St.Petersburg via Shumilkino-Luhamaa border crossing.   

The current schedule is available here. 

A current visa is required for international citizens. Citizens of 55 countries have the opportunity to apply for an electronic visa to Russia. Detailed information on visas, including electronic visas, is available on the website of the Consular Information Portal of the Russian Ministry of Foreign Affairs and at evisa.kdmid.ru. 

From 30.06.2025 registration in RuID application before entering Russia for visa-free citizens is of recommendation type. Persons entering the country can register if they wish, but the absence of a QR code does not prevent them from entering the country. 

NB! Restrictions on the transportation of goods across the border of the Russian Federation are currently in force. Details on the website of the Customs Service of Russia. 

  • Import into the Russian Federation is prohibited for: dairy and meat products from the EU (cheese, sausages, etc.), euro banknotes and banknotes of EU member states, live plants and goods more expensive than 300 €
  • Export from Russia to the EU is prohibited for: alcohol stronger than 22%, tobacco products, household appliances

More information on full customs control here. 

Citizens of Ukraine are allowed to enter Russia only through two border checkpoints - “Ludonka” (Pskov Oblast - Latvia) and Sheremetyevo (Moscow). Restrictions do not apply to children under 14 years of age traveling unaccompanied or accompanied by a Russian citizen. 

More information about crossing the border with the Russian Federation here. 

Contact information of Border and Customs Authorities 

Border Services 

Border points 

  • Ivangorod: +7(812)578-03-12, +7(812)438-61-94 
  • Narva 1: +372 333 1600 
  • Shumilkino: +7(811)489-83-21 
  • Luhamaa : +372 786 1830 

 Customs Services 

At the moment, the St. Petersburg-Helsinki route is suspended until further orders on the opening of the border with Finland. 

Vaalimaa border crossing point phone number: +358 295 420 000 


2. How do I change the date or time of travel on my ticket? 

You can change the ticket on our website in manage booking: “Ticket change and return” or in the Lux Express mobile app (available in the App Store and Google Play). You will need to enter the ticket number (located at the top right of the ticket) and the email address provided at the time of purchase. 

Ticket changes are possible if there is more than 1 hour left before the Original Departure Time. 

If the changes cannot be made, please contact our customer support by phone:  +7 812 424 70 89 || +372 6800 909 || +371 677 81350.

3. Are there any arrival delays, how much time takes state border crossing?  

Currently border and customs control may take longer time, so buses may arrive with the delay. 

Please allow at least 6-7 hours in the direction from Tallinn to St. Petersburg and at least 2-3 hours in the direction from St. Petersburg to Tallinn for the subsequent transfer time. 

4. How long before boarding begins and how will I know if the bus is delayed?   

Boarding starts 15 minutes before departure - come early as the bus departs strictly on schedule. In case of delay, you will receive an SMS and/or email with the current departure time. 

5. How many pieces of luggage am I allowed to bring?

Each passenger is allowed to take on board no more than 2 pieces of luggage (free of charge):  
• 1 hand luggage, which does not exceed 45 × 35 × 20 cm (length - width - height); 
• 1 bigger luggage weighing no more than 23 kg, which does not exceed 70 × 30 × 55 cm (length - width - height)  
 
According to our Passengers and luggage transportation rules, as an exception, a passenger can take more than one piece of permitted luggage, if there is enough space in the luggage room, and if the bus driver agrees to place such baggage. The decision on the possibility of transporting additional baggage is made by the bus driver on the spot, depending on the situation.  

NB! Shelves in the coach cabins are not provided for luggage with dimensions exceeding 70 × 30 × 55 cm, thus larger luggage may not fit into the shelf.  

6. Is a child allowed to travel without being accompanied by an adult? 

For more information, please refer to the 'Traveling with Minors' section

7. Am I allowed to travel with my pet?

Traveling with pets is not permitted on international routes, except guide dogs for people with severe or profound visual impairments. 

On domestic Estonian and Latvian routes you can travel with your pet, but there are some requirements. 

Learn more about pet transportation rules. 

8. Is it possible to carry a bicycle?   

To carry a bicycle on routes between the Baltic States and Poland, it is necessary to issue a free bicycle ticket together with a passenger ticket on the website. 

On routes between St. Petersburg - Tallinn, St. Petersburg - Helsinki and St. Petersburg - Riga, bicycles can be transported in the luggage compartment of the bus only if there is free space. The bus driver will decide whether a bicycle can be carried in the luggage compartment before departure, depending on the situation. 

Maximal allowed dimensions of the bicycle: height - 80 cm, width - 255 cm, depth - 70 cm, weight - no more than 17 kg. 

Read more in the Rules of Transportation

9. Frequently Asked Questions