Due to the constantly changing demand, changes in Lux Express travel schedule are inevitable. And due to the increasing amount of customer inquiries, our response time by e-mail or phone may be prolonged. We appreciate your understanding.
Below you can find answers to the most frequent questions. Please read them and contact us only if you need to make changes about your upcoming trip.
1. Is my trip taking place?
Please check if the departure on your trip date is still active from our trip search here.
2. My departure time has changed or I wish to change the date and time of my trip. How can I do that?
Please find your upcoming trip ticket number and contact our customer service by phone:
+372 6800 909
3. Are there any travel restrictions or mandatory quarantine in my destination country? Can I travel to my destination?
Lux Express is travelling only to those countries where it is currently allowed. Due to the restrictions in nearby countries, at the moment we are only travelling in the Baltics.
Please read about travel restrictions (like mandatory quarantine etc) and obligations in your destination country before travelling:
Estonia: https://www.kriis.ee/
- Vaccinated persons / persons who have previously been infected with the COVID-19 disease- no need to make a test before or after the entry, no need for 7-day self-isolation.
- Persons who are not vaccinated/ who have not previously been infected. 14-day infection rate < 75.1 new cases per 100,000 people per day- no need to make a test before or after the entry, no need for 7-day self-isolation.
- Persons who are not vaccinated/ who have not previously been infected. 14-day infection rate 75.1–200 new cases on average per 100,000 people per day- If you submit a negative test certificate upon entering the country/after entering the country, you are no longer required to self-isolate.
- Persons who are not vaccinated/ who have not previously been infected. 14-day infection rate > 200.1 new cases per 100,000 people per day- 7-days self-isolation mandatory.
- Those arriving by ship, bus, or car are obliged to fill in the traveller’s questionnaire.
- The information about crossing the Estonian state border, including the conditions for travelling between Estonia and Russia, can be found here.
Latvia: https://www.spkc.gov.lv/
- Latvia requires electronical form to be filled before entering the country. https://covidpass.lv/
- For more travel restrictions traveling from EU/EEA and UK can be found here: https://www.mfa.gov.lv/en/consular-information/news/66019-emergency-situation-in-latvia-to-restrict-the-spread-of-covid-19
Passengers upon boarding trip to Latvia should provide one of these medical documents:
- Vaccination certificate that proves that the vaccination cycle has been finished and 15 or more days had passed from the last shot. Only vaccines authorised by European Medicines Agency or World Health Organisation can be used (https://www.ema.europa.eu/en/human-regulatory/overview/public-health-threats/coronavirus-disease-covid-19/treatments-vaccines/covid-19-vaccines);
- Proof that person had recovered from Covid-19. Such medical certificate is valid 11 till 180 days from the first positive Covid-19 test result;
- Covid-19 test result. PCR test should not be older than 72 hours at the time of boarding. Also, an antigen test is acceptable, but it should not be older than 48 hours at the time of boarding. While boarding, the passenger must present a certificate of the negative test result.
- Self-isolation is not required for vaccinated and recovered persons. Everyone else needs to stay for 10-days of self-isolation.
Lithuania: https://koronastop.lrv.lt/
Starting from 05.07.2021 passengers who are travelling to Lithuania must provide one of these medical documents:
- Covid-19 test result. PCR test should not be older than 72 hours at the time of boarding. Also, an antigen test is acceptable, but it should not be older than 48 hours at the time of boarding.
- Vaccination certificate. A full vaccination is considered if the vaccination cycle has been finished and 14 or more days had passed from the last shot with Janssen, Comirnaty (Pfizer / BioNTech), Moderna or Vaxzevria (AstraZeneca) vaccine, and those who have recovered, 15 days have passed after the first dose.
- Proof that person had recovered from Covid-19.
Proof of vaccination, recovery or a negative test result must be provided by an appropriate international certificate in one of the official languages of the EU or by an EU COVID digital certificate.
Children up to 7 years do not need any medical documents.
Passenger is required to fill electronic form not earlier than 48h before entering to Lithuania, also in case of transit (https://keleiviams.nvsc.lt/lt/form).
Poland: https://www.gov.pl/web/coronavirus/travel
Rules for passengers arriving in Poland from the Schengen area:
- All travellers are subject to quarantine unless they have a negative test for Covid-19. Such test must be done no earlier than 48 hours before crossing the border.
- Test type: PCR or antigen.
- Travellers who are quarantined in Poland may take the test within 48 hours after crossing the border, and a negative test result exempts them from quarantine.
- The tests are not funded by the state.
- From May 26, all persons who present a negative Covid-19 test result after arriving at Polish airports - before border control - will also be exempt from quarantine.
Rules for passengers arriving in Poland from countries outside the Schengen Area and the European Economic Area:
- All travellers are required to comply with a 10-day quarantine.
- Exemption from quarantine on the basis of a negative test result conducted within 48 hours of arrival in Poland is not possible. This will only be possible after at least 7 days after arrival.
- Children under 12 years of age travelling with adults who have been vaccinated against Covid-19 do not have to comply with quarantine.
Important! Persons vaccinated against Covid-19 are exempt from quarantine. This applies to persons who have been issued a certificate of preventive vaccination with a vaccine that has been approved for marketing in the European Union. Please note: Travellers are only recognised as fully vaccinated once 14 days have passed from the end of their vaccination process.
Finland: https://raja.fi
- Guidelines for Finnish border crossing and information about current restrictions can be found here.
- Before travelling to Finland every passenger needs to register at https://www.finentry.fi/
Health security measures:
- When entering Finland from high-risk countries, including Russia, it is necessary to present either a certificate of previous infection of COVID-19 within the last 6 months or a negative result of a PCR test done no earlier than 72 hours before travel or an antigen test done no earlier than 48 hours before travel. The test can also be taken at the Finnish border, which is free of charge, but takes additional time.
- A second COVID-19 test must be taken within 3-5 days after arrival in Finland. It is free of charge.
- The test does not need to be taken by people who has a certificate of COVID-19 vaccination course and the last vaccination dose was given at least 14 days ago.
Detailed information about medical and testing requirements and booking an appointment for the second test may be done by calling to Finnish Government coronavirus info-line: +358 295 535 535.
Russia: http://government.ru/
- Russia has imposed restrictions on crossing the border by land transport - for foreigners in most cases the borders of Russia are closed. Travelling with tourism purposes is temporarily prohibited. Foreign nationals who have close relatives in Russia, or who are travelling for work/study/medical treatment purposes, or for funerals, are permitted to enter the country. Persons with Russian residence permit, or Russian citizens residing in the EU or other countries can enter Russia.
When entering the Russian Federation:
* Foreign nationals must present a negative PCR test result for Covid-19 obtained no earlier than two calendar days (48h) prior to arrival in Russia.
* Citizens of the Russian Federation arriving in Russia must:
- fill in an online questionnaire on Gosuslugi before entering the Russian Federation;
- to take a PCR test for Covid-19 after arrival (instead of two tests previously required) and upload the result to Gosuslugi. PCR test must be done within 3 days upon arrival and self-isolation should be observed until person has a negative result;
- for persons vaccinated against Covid-19 within the last 12 months or suffered the Covid-19 within the last 6 months, the PCR test is not required.
For more information, visit the Rospotrebnadzor website (in Russian).
- Transit through Russia to Estonia: it is forbidden to transit through the territory of the Russian Federation; EU citizens can leave the country.
- We recommend to visit webpage of the Embassy of the Russian Federation in Estonia (in Russian) and the website of the Border Guard Service of the Federal Security Service of Russia (in Russian) for information about exceptions regarding the purpose of travel as well as about possible restrictions on exit from the country. Border Guard Service of Russia may be contacted also by phone: +7(812)5780312, +7(812)578-05-76, +7(812)578-06-84.
Until the travel restrictions between EU and Russia are valid, there are no Lux Express departures from Russia to Latvia.
Belarus: https://www.mfa.gov.by
Lux Express operates regular daily departures between St. Petersburg and Minsk.
More details can be found here (in Russian).