Where can I buy the tickets?
Tickets can be bought online on www.luxexpress.eu, via Lux Express infophone +372 680 0909 using credit card, at Lux Express Group sales offices in the Baltics and Russia and from the travel agents. When buying tickets at Lux Express Tallinn customer service office a respective fee 1.00 EUR applies.
How can I purchase a ticket with PINS discount?
To receive a discount show your PINS card to the customer service specialist. If you are buying tickets in the online sales system enter the card number in the field “PINS number”.
I have purchased my ticket via Internet; do I have to print it out?
On international Lux Express routes it is only needed to present a valid travel document (passport or ID card) to board the coach. On Lux Express national routes it is possible to board the coach with a personal identification document only if the passenger name was entered during the booking. If you are using our partner’s services, you need to print out the ticket and present it to the driver while boarding the coach.
When buying tickets via online sales system I noted that not every trip is operated by Lux Express, but by other carriers as well. Why is that?
In order to provide a wider range of travel options, we provide an opportunity to book tickets through our sales system on the journeys operated by Lux Express Group buses or operated in cooperation with our partners:
- PTK (Tallinn – Saint Petersburg),
- TOKS (Riga – Vilnius, Vilnius – Minsk, Vilnius – Kiiev, Vilnius – Lublin – Lvov),
- OLIMP (Riga – Lvov, Riga – Chernovci, Riga – Gomel),
- KAUTRA (Riga – Kaunas, Vilnius – Minsk),
- OLLEX (Riga – Klaipeda),
- KÖNIGAVTO (Riga – Kaliningrad),
- KAVTOK (Riga-Kaliningrad).
Can I purchase ticket on the bus before departure?
Yes, ticket can be bought from the bus driver, except on the territory of the Russian Federation and in the buses of Russian fleet.There is also no possibility to buy ticket from the bus driver on Warsaw-Budapest route. In other cases buying ticket from the bus driver before departure applies maximum price. Please note, that PINS discount does not apply when buying the ticket from the bus driver.
I bought bus ticket and there is no seat number on it. Which seat can I choose?
If there is no seat number marked on your bus ticket, you can choose any free seat on the bus.