Do I have to take on-board my own child car seat?
For your and your child safety we suggest to supply your own child car seat for a use on a bus journey.
I have lost my ticket. How should I act?
Duplicates of lost, forgotten, destroyed or otherwise missing tickets can be issued in Lux Express Group sales offices for a fee 2 EUR/6 LTL/1,5 LVL/100 RUB per ticket. But on Lux Express and Simple Express coaches it is also possible to board without printed ticket just with a personal identity document.
Can I choose seat number when buying the ticket?
Yes, it is possible to choose the seat number. Note that we have different coaches and layout of seatplan may be differ. Please note that option of choosing suitable seat number is only available when you are buying ticket for starting point of the journey.
Is there any logic behind the locations of the seats in the bus and are some seats better than other seats?
In Lux Express Group buses (except Lux Express Special) all odd numbered seats are window seats and all even numbered seats are aisle seats. According to location of the seats in different buses the space between seats is wider (more legroom) and the ability to change the position of the backrest is also different. Is any seat better than other, that only depends on the person and his expectations.
Why are some web-pages (i.g. Youtube) blocked in the coach's Wi-Fi connection?
Lux Express Group has mainly blocked in Wi-Fi area sites, with the possibility of „advertise estate“ danger. We would like to provide the equal rate of Internet access for all our passengers, as all passengers use the same Internet connection.