On international routes it is not allowed to travel with your pet, an exception is a guide dog, as travel times are usually more than four hours, which without any stops may be physically difficult for a pet.
On Estonian domestic routes, it is allowed to travel with your pet, but there are some requirements for that.
<ul>
<li>You need to buy a separate pet ticket with 40% discount on Lux Express website that guarantees a separate seat for your pet's transport cage or bag.</li>
<li>For comfortable and safe travel, you must use a transport cage or bag with a maximum size of 40 x 40 cm.</li>
</ul>
The size of the cage or bag is important, because bigger cage/bag does not fit on a seat, so please pay attention to the size.
 
<img src="https://luxexpress.zendesk.com/hc/article_attachments/5314387672732/Lux_Expressi_pildid__mai_2022_Hendrik_Osula_38.jpg" alt="Lux_Expressi_pildid__mai_2022_Hendrik_Osula_38.jpg">

Travelling with a pet

All the seats in Lux Express coaches are equipped with safety belts that are appropriate for passengers of any age category.
Lux Express doesn’t provide children safety car seats. You can take your own children's car seat, but however, it’s not necessary to have it while traveling on Lux Express coaches with small children.
If you still would like to take your child safety seat and by the manufacturer guide, it needs a three-point seat belt, then, please book seats behind the second exit (29-30 or 31-32, depends on a coach).
<img src="https://luxexpress.zendesk.com/hc/article_attachments/360013102440/mceclip0.png" alt="mceclip0.png" width="206" height="444">
Please, pay attention that it’s obligatory to buy a ticket with a seat for the child. On Lux Express coaches there are special discounts for children up to 7 years (incl.). All discounts are visible while purchasing a ticket.
 
If you are traveling with a stroller, please pack the stroller before the trip to ensure that it can fit in the luggage compartment.
 
Before the trip, also please check "<a href="https://luxexpress.zendesk.com/hc/en-150/articles/360014400359" target="_self" rel="undefined">Traveling with minors</a>" requirements.
 
NB! Buses of other carriers (not Lux Express) and Lux Charter may not have three-point seat belts.
 
<img src="https://luxexpress.zendesk.com/hc/article_attachments/5314390167836/Lux_Expressi_pildid__mai_2022_Hendrik_Osula_34.jpg" alt="Lux_Expressi_pildid__mai_2022_Hendrik_Osula_34.jpg">

How to travel with child safety car seat?

<h2>Estonia domestic routes</h2>
 
Traveling on Estonia domestic routes, minor (0-7 years included) must have an attendant. Minor who is at least 8 years old can travel without attendant/parents, in case child parents are aware of child location and child have the opportunity to contact with parents. The legal guardian is responsible for the minor child! On Estonia domestic routes the minor attendant can b his/her at least 10 years old family member or at least 18 years old attendant (not a family member).
When planning a trip for a minor, please take into account the Child Protection Act, which states that minors under 16 years of age may not be present in public places unaccompanied at 23:00-06:00 (01.06-31.08 is valid from 24:00 to 05:00).
The company is not responsible for leaving the minor at the right bus stop!
For a minor who travels alone, the company recommends to take in written form parents contacts with him/her.
 
<h2>International routes</h2>
 
A person aged 0-11 (incl.) can travel abroad only with the accompanying person (parent, at least 18 years old attendant).
Due to the countries of origin and destination, please be sure to familiarize yourself with the requirements of the border crossing with minors before the trip. The legal guardian is responsible for the minor child!
The attendant must have a minor child parent´s permission for travel. The format of the permission (letter/document prepared by a notary) depends on origin/destination country requirements. If only one parent is traveling and his/her surname is different from minor´s, it is advisable to include an extract from the population register (in English) or a copy of the birth certificate.
Unaccompanied can travel from the age of 12 years old. When traveling alone, the child must definitely have the consent of the parents to travel (together with the contact details of the parent(s)). For a minor child who travels alone, the company recommends to take in written form parents contacts with him/her.
The minor must have a valid travel Document valid travel ticket. When planning a trip for a minor, please take into account the Child Protection Act, which states that minors under 16 years of age may not be present in public places unaccompanied at 23:00-06:00 (01.06-31.08 is valid from 24:00 to 05:00).
When minors travel abroad from Russia, in addition to the passport, notarized consent from the parent is required, indicating the period of departure from Russia and listing the countries he/she is going to visit.
 
<a href="https://drive.google.com/file/d/14uR5iwgFIIk2myiNkfNUdmOP9cYy64m0/view?usp=sharing" target="_blank" rel="noopener">Example of the permission (</a>acceptable only in EU, not in Russia!)

Traveling with minors

On EU trips:
<span data-sheets-value='{"1":2,"2":"As bicycle is not standart luggage, bicycles can be carried only in a luggage compartment of the coach if enough space is available. Possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. In case the bicycle cannot be accommodated in the luggage compartment the coach driver makes a respective note on the Passenger’s ticket.Ticket can be changed to next departure without any service fee.Also tickets are refunded according to Lux Express Group Ticket Sale Rules, except for the tickets having corresponding notes from a coach driver, which can be amended directly before the start of the journey. In this case please contact Lux Express customer service via phone or email. On departures operated by Lux Mini coaches it is not possible to transport bicycles. "}' data-sheets-userformat='{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"12":0}'>Lux Express guarantees a place for the bicycle on the coach if a bicycle ticket is purchased (it has zero price). There is no extra charge for a bicycle ticket and it can be purchased together with the passenger bus ticket on the Lux Express website. The bicycle intended for carriage must be placed in a special case with the help of the bus driver. Lux Express provides special cases for bicycles. Generally, the front wheel does not need to be dismantled, but if the bicycle does not fit in the case, the front wheel still must be dismantled. A passenger with a bicycle must make sure that his/her bicycle is placed on the bus.
<span data-sheets-value='{"1":2,"2":"As bicycle is not standart luggage, bicycles can be carried only in a luggage compartment of the coach if enough space is available. Possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. In case the bicycle cannot be accommodated in the luggage compartment the coach driver makes a respective note on the Passenger’s ticket.Ticket can be changed to next departure without any service fee.Also tickets are refunded according to Lux Express Group Ticket Sale Rules, except for the tickets having corresponding notes from a coach driver, which can be amended directly before the start of the journey. In this case please contact Lux Express customer service via phone or email. On departures operated by Lux Mini coaches it is not possible to transport bicycles. "}' data-sheets-userformat='{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"12":0}'>If the passenger has not booked a bicycle ticket, Lux Express cannot guarantee that the bicycle will fit on the bus. In case the bicycle cannot be accommodated in the luggage compartment, the customer must immediately contact Lux Express customer service and purchase a new passenger and bicycle ticket for the next departure. Unused tickets will be reimbursed.
 
Non-EU trips
<span data-sheets-value='{"1":2,"2":"As bicycle is not standart luggage, bicycles can be carried only in a luggage compartment of the coach if enough space is available. Possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. In case the bicycle cannot be accommodated in the luggage compartment the coach driver makes a respective note on the Passenger’s ticket.Ticket can be changed to next departure without any service fee.Also tickets are refunded according to Lux Express Group Ticket Sale Rules, except for the tickets having corresponding notes from a coach driver, which can be amended directly before the start of the journey. In this case please contact Lux Express customer service via phone or email. On departures operated by Lux Mini coaches it is not possible to transport bicycles. "}' data-sheets-userformat='{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"12":0}'>On departures on the routes St. Petersburg - Minsk, St. Petersburg - Tallinn and St. Petersburg - Helsinki bicycles can be transported in the luggage compartment of the bus only if there is enough free space. The possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. 
<span data-sheets-value='{"1":2,"2":"As bicycle is not standart luggage, bicycles can be carried only in a luggage compartment of the coach if enough space is available. Possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. In case the bicycle cannot be accommodated in the luggage compartment the coach driver makes a respective note on the Passenger’s ticket.Ticket can be changed to next departure without any service fee.Also tickets are refunded according to Lux Express Group Ticket Sale Rules, except for the tickets having corresponding notes from a coach driver, which can be amended directly before the start of the journey. In this case please contact Lux Express customer service via phone or email. On departures operated by Lux Mini coaches it is not possible to transport bicycles. "}' data-sheets-userformat='{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"12":0}'>The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. 
<span data-sheets-value='{"1":2,"2":"As bicycle is not standart luggage, bicycles can be carried only in a luggage compartment of the coach if enough space is available. Possibility of accommodating a bicycle in a luggage compartment is decided by the coach driver directly before the departure depending on the situation. The bicycle intended for carriage must have its front wheel dismantled and both the front wheel and the bicycle must be packed separately. The packed bicycle should not have any sharp protruding parts. In case the bicycle cannot be accommodated in the luggage compartment the coach driver makes a respective note on the Passenger’s ticket.Ticket can be changed to next departure without any service fee.Also tickets are refunded according to Lux Express Group Ticket Sale Rules, except for the tickets having corresponding notes from a coach driver, which can be amended directly before the start of the journey. In this case please contact Lux Express customer service via phone or email. On departures operated by Lux Mini coaches it is not possible to transport bicycles. "}' data-sheets-userformat='{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"12":0}'>In case the bicycle cannot be accommodated in the luggage compartment please contact Lux Express as soon as possible (call, email) for a solution.
 
<img src="https://luxexpress.zendesk.com/hc/article_attachments/5314411266716/Lux_Expressi_suvised_pildid__mai_2022_Hendrik_Osula_8.jpg" alt="Lux_Expressi_suvised_pildid__mai_2022_Hendrik_Osula_8.jpg">

How can we help you?

��,��...

Travelling with a pet

How to travel with child safety car seat?

Traveling with minors

How to travel with a bicycle?

Contact Customer Support

How can we help you?

����������������������,��...

Travelling with a pet

How to travel with child safety car seat?

Traveling with minors

How to travel with a bicycle?

Contact Customer Support

��,��...