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Lux Express PINS

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Lux Express PINS loyalty program

Lux Express PINS

        Better prices and a more personal approach!

Lux Express PINS Lux Express PINS Lux Express PINS
 Discount    Comfort      Special offer
 The more you travel the
  bigger the discount
  Digital card in app or
physical PINS card
 Earn PINS for every
trip you make

 

We offer three level of discounts:

  Lux Express PINS Lux Express PINS  Lux Express PINS

 Level 1 (11-25 trips)

 Level 2 (26-40 trips)

 VIP level (40+ trips)

Lux Express PINS

Lux Express PINS

   Lux Express PINS

           Lux Express PINS             Lux Express PINS           Lux Express PINS
      Estonia Internal         Poland Internal     Baltics & South
      Tallinn ↔ Tartu       Warsaw ↔ Krakow     Tallinn ↔ Riga
      Tallinn ↔ Pärnu          Kielce ↔ Krakow        Riga ↔ Vilnius
      Tallinn ↔ Narva       Warsaw ↔ Suwalki          Riga ↔ Minsk
      Tallinn ↔ Kuressaare        
      Tallinn Haapsalu       
      Tallinn ↔ Võru    
      Tallinn ↔ Luhamaa    
         Lux Express PINS Lux Express PINS           Lux Express PINS
           Central North & East      East Special
    Vilnius ↔ Krakow Helsinki ↔ St. Petersburg    Tallinn ↔ Moscow
  Krakow ↔ Budapest      Riga ↔ St. Petersburg       Riga ↔ Moscow
  Krakow ↔ Prague   Tallinn ↔ St. Petersburg  
 Krakow ↔ Vienna   Tallinn ↔ Vilnius  

Lux Express PINS rewards shop

1. Is joining and participating in the Lux Express PINS loyalty program free of charge?
Yes, joining with the program and participating in the program is completely free of charge.

2. How can I acitivate my PINS account?
If your PINS account is not activated, please find the confirmation e-mail sent by PINS to your mailbox. If you have not received a confirmation e-mail from PINS, you should contact the PINS Membership Service and they will send you a new e-mail to confirm your account. In the confirmation e-mail you have to click on the link which directs you to the PINS homepage, where you can create a new password and log in to your PINS account.

3. What should I remember when using PINS card?
First of all, PINS card is individual. The card can be used only by the person to whom the card has been issued to. If the misuse of the PINS card is discovered, you will have to pay the difference between the full price and the discounted price. Also, your level of discount might be downgraded to lower level if the misuse of the PINS card is discovered more than one time. For example, if you are Level 1 client, your level will be downgraded to base level that does not entail a discount. Secondly, when buying ticket please insert your name and PINS card number in ticket sales system to get discount and PINS. Name and surname when buying the ticket must match with the exact name and surname on which the card was registered. When buying ticket from customer service show PINS card or digital card in PINS app to customer service.

4. If I forgot the password for my PINS account then how I will get access to my account?
Go to the PINS homepage www.pinsforme.com, click „Log in to my account“ in the right upper corner. A box will open after that, then click „Forgot my password“. Next you have to add your e-mail address and a link to create a new password which will be sent to your e-mail.

5. Can I purchase the ticket with the discount from the bus driver?
No, the discount does not apply for tickets purchased from the bus, but you can collect trips and PINS.

6. If I have purchased a ticket with PINS card for a route within Estonia, should I print the ticket?
No, you don’t have to print out the ticket and you also don’t have to present it to the bus driver electronically. You can board the bus by presenting only your PINS card or digital card in PINS app.

7. How do I know how many trips and PINS I have collected and on which level am I?
To get an overview of the collected trips, PINS and level, you have to log in to your PINS account.

8. Does Lux Express give 10 virtual trips, which guarantees the first level discount -15%, as a gift?
Lux Express gave 10 virtual trips as a gift to everyone who have registered with the Lux Express PINS loyalty program in our customer service offices, on our homepage or via the Lux Express Facebook page. Everyone who have registered through any other PINS channel or PINS partner will get their 10 virtual trips and 15% discount after they have bought one full-priced ticket. 10 virtual trips will be valid for 1 year from registering to program.

9. Can I collect PINS with Lux Express PINS card with other PINS partners?
Yes, you can collect PINS by using the PINS card or digital card with other PINS partners. Also you can collect PINS by using any other partners PINS cards.

10. If the trips and PINS are not in my account, what should I do?
You should submit the request here.

11. How can I join the PINS program?
You can join with PINS in the Lux Express customer service offices. You can also register on-line by filling in the form here. PINS will send you the card within 3 weeks. You can also print a temporary PINS card on the PINS homepage which you can use right away. Also, it is possible to download PINS app and register through app.

12. What is temporary PINS card?
Temporary PINS card can be used when you are waiting to receive your personalised PINS card. Pleas click here to print a temorpary PINS card?

13. I lost my PINS card. What should I do?
If you have lost your PINS card, you should fill in the „Lost card“ form on the PINS homepage. PINS will send you the new card for free within 2 weeks. The „Lost card“ form is available here.

14. Is it possible to close the PINS account?
If you decide to close your PINS account, you have to contact the PINS membership service and they will close the account.

15. Where can I change my PINS contact information?
Log in with your account in PINS homepage, go to Profile Infromation and choose Contact Information to renew your accounts.

16. May I combine my trips with friends, family etc.?
No. Every passenger trips are individual and they are not combined or over carried.

17. What is PINS friends & family account?
PINS member will have an access to all PINS that members have collected in their individual accounts. Idea is to collect PINS together with other program members and get the desired rewards faster. Up to 8 people can be added to customer’s Friend & Family account. Everybody, who are in Friend & Family account can collect PINS, but only account establisher has permission to assign other members to spend all the collected PINS. You either can create your own Friends & Family Account, becoming head of the account, or join an existing account, where head of account has to send invitation by e-mail.

18. Does PINS discount applies also on Simple Express departures?
No. Lux Express loyalty program is valid for only Lux Express departures.

19. How long the trips in my account will last?
Every trip on the account will be valid for 12 months.

20. How lony the level of discount will last?
The level of discount will be available for 12 months, starting from the date when you registered to the program or from the date when you have reached higher level.

21. How do PINS expire?
All PINS collected at PINS partners are valid for 3 years. If these PINS are not spent within this time, they expire irreversibly on the day they were collected 3 years ago.

22. If I have previously joined with the BalticMiles program and I have a BalticMiles card, should I register once more?
You do not have to register again. PINS card will be sent to your postal address, which you entered while registering with BalticMiles.

POINTS TO REMEMBER:

  • PINS card is individual. The card can be used only by the Member to whom the card has been issued to. Member can buy ticket only for himself/herself. PINS card and account can’t be given or used by another person. If the misuse of the PINS card is discovered, Member has to pay the difference between the full price and the discounted price.
  • The level of discount depends on how much you have travelled over the course of 12 months.
  • If you notice that some of your trips and PINS are missing, you should submit the request here.
  • Make sure that you enter your name and your PINS card number when buying tickets online.
  • PINS discount applies only when buying tickets from pre-sale.
  • The PINS discount does not apply for campaign tickets. However, they still count towards your next discount level and you will still get PINS for the trip.

JOINING:

There are three possibilities to join the PINS loyalty program:

  • Online – A personalized card will be sent to you by mail within 3 weeks. Until you receive it, you can print out a temporary PINS card. How to print a temporary PINS card?
  •  Lux Express customer service offices or via other PINS partners – You will receive your card immediately. After registering it online, your account will be activated and the card will be valid. You will receive an e-mail with confirmation link, which will activate your card and you can start to use it instantly.
  • PINS Mobile app – You will be authenticated via sms and will receive a Digital card in Mobile App. Personalized card will be sent after completed registration in PINS program made in the Mobile App or at PINS webpage.

Both joining the program and participating in it is completely free of charge. Since the program has no age restrictions, everyone can join the PINS loyalty program and parents can also register their children.

NEW MEMBERS AND THE VALIDITY OF DISCOUNT:

All new members of our loyalty program who sign up in our customer service offices, on our website or via our Facebook page, will receive 10 virtual trips as a present, with a validity period of 12 months.

Customers who have registered with the PINS loyalty program directly on the PINS homepage or via other PINS partners, will receive their 10 virtual trips after they have completed a trip with Lux Express.

The gift of 10 virtual trips guarantees you the first level of discount – 15%.

When travelling on Lux Express buses, the level of discount depends on how much you have travelled over the course of 12 months. If you have gathered less than 10 trips during the previous 12 months, you will be demoted to the base level that does not entail a discount.

It is possible to collect PINS on all Lux Express routes, the calculations are based on the prices of the tickets. Every 1 euro spent = 2 PINS.

PINS CARD USAGE:

The PINS card is individual. The card can be used only by the person to whom the card has been issued to. PINS accounts can not be combined, nor can you transfer trips to another account. If the misuse of the PINS card is discovered, you will have to pay the difference between the full price and the discounted price.

Our drivers and customer service specialists have the right to ask you for your PINS card when boarding the bus and see if the name corresponds to the one on the ticket.

PINS discount applies only when buying tickets from pre-sale. If you buy your ticket on a bus, you can still collect trips and earn PINS.

When purchasing tickets from the Lux Express sales office or via telephone (using your credit card), please make sure that you have your PINS card or the card number with you so that you could forward it to our customer service specialist. Otherwise the PINS discount will not apply.

If you have bought a ticket on Estonian domestic routes with your PINS card, it is possible to board the bus using only your PINS card.

COLLECTING PINS AND TRIPS:

Collect PINS and trips to reach a higher level, get a bigger discount and purchase Lux Express E-vouchers. It is possible to collect PINS on all Lux Express routes, the calculations are based on the prices of the tickets. Every 1 euro spent = 2 PINS, in Poland 2 złoty = 1 PINS. Collecting PINS in different partners may vary.

PINS can be collected on all Lux Express departures in two different ways:

1. Tickets with campaign discounts

When buying a ticket with the campaign discount, your PINS will be calculated from the campaign price. For example: If you buy a ticket that costs 25 euros with a 50% campaign discount, the campaign price for it would be 12,5 euros. It means that you will receive 2 x 12,5 = 25 PINS.

2. Tickets with the PINS discount

When you buy a ticket with your PINS card, PINS will be calculated according to the full price of the ticket. For example: when buying a ticket that costs 25 euros, as a PINS VIP level customer, you will receive a discount of 40%. So the ticket for you costs 15 EUR, but PINS will be calculated from the full price (25 euros). You will therefore receive 2 x 25 = 50 PINS. 

MISSING PINS:

If you notice that some of your trips and PINS are missing, you should submit the request here.

Missing PINS can be claimed online after your trip has taken place. They will be accrued to your account within 7 days.

PINS can be claimed retroactively within 90 days after your completed trip. PINS can be retroactively credited only to the accounts of those clients who had already joined the Lux Express PINS loyalty program on the date of the transaction.

LUX EXPRESS E-VOUCHERS:

Lux Express E-vouchers can be transferred into a ticket in Lux Express ticket sales system, by inserting voucher number to campaign code section.

Redeeming E-vouchers is not considered a regular ticket buying process. When Member exchanges E-voucher for Lux Express bus tickets, Member will not collect PINS or trips to his or her PINS account.

Lux Express E-Vouchers rules

  • After ordering, your E-Voucher(s) can be downloaded on the PINS Rewards Shop in the personalized section under "My Account" section "My Transactions" (login required).
  • E-voucher can be transferred into a ticket in ticket sales system, by inserting voucher number to campaign code section.
  • Riga-Minsk E-Vouchers can only be changed to tickets via E-mail or in Lux Express Customer Service Office.
  • E-Voucher is valid 6 months from the date of purchase, voucher validity date is shown on the voucher.
  • The travel period is 6 months, starting from the date the voucher is redeemed.
  • The client will be able to choose a suitable departure time for Lux Express coach according to the bought voucher category.
  • E-Voucher will not include visa or travel insurance if they are needed for the trip.
  • E-Voucher will not be re-issued if expired.
  • E-Voucher, including E-Voucher that are changed into bus tickets, could be used only once and cannot be changed or swapped.
  • E-voucher cannot be used for Lounge part.

RULES FOR VIP CLIENTS:

  1. PINS VIP level clients can buy Travel ticket from Lux Express Group customer service offices without any service fee.
  2. For PINS VIP level clients, the Carrier refunds 100% of the ticket fare till departure. The service fee to be paid 1 EUR / 70 RUB / 5 PLN / 315 HUF / 27 CZK;
  3. For PINS VIP level clients, on international routes Travel tickets amendments are possible until the departure without any services fee. Price difference still has to be paid.
  4. Travel tickets purchased with campaign price are not refundable. Campaign rules are same as for other Lux Express clients.