Changing trips date and time

Changing tickets on domestic and international routes:

On domestic and international routes travel ticket amendments are possible until 1 hour before the departure in cases when the route of the journey and the carrier are not changed as a result of desired amendments. Following amendments to the travel ticket are possible:

• date and time of the journey;
• name and surname of the passenger (only via Customer Service);
• seat number (only via Customer Service). 
   

If the ticket was bought from luxexpress.eu or Lux Express mobile application, you can change the time and date via Lux Express self-service.

Additional facts regarding ticket change:

• Frequent travelers can change their travel ticket until departure without a service fee. In case the new travel ticket is more expensive the price difference has to be paid;
• It is not possible to change only one part of the connection trip. The full trip will be changed;
• Until round trip/connection trip first departure it is possible to make changes on a ticket;
• In the case of seat number change, no service fee will apply;
• Amended travel tickets are not refundable (exception: ticket remains refundable if only the seat number has been changed).