1. How to join?
To join the corporate customer program please fill in a special form and send it to email@example.com. You can also use post or fax (+372 680 0901) instead. You don't need to sign any special contracts or additional formality!
Once your profile is sent to us and we check the information, you will get your user name and password to enter the sales system.
2. Can corporate clients use different campaign tickets?
Yes, corporate clients can enjoy the same discounts and campaigns as regular clients. It is possible to travel with up to 40% discount when you join our loyality programme PINS. PINS discount is individual. All the terms and conditions of PINS programme are avalable here
3. How to use the sales system?
User manual for the system can be found HERE
4. Is it possible to get an additional sales report to the Invoice?
Sales report can be generated by main user of the contract via our sales system. User manual HERE
5. What is the "Credit limit" marked on the contract?
Credit limit represents the amount by which it is possible to book tickets within one calendar month. If necessary, the credit limit can be raised by contacting our customer service. Written notification is needed to change the credit limit.
6. How many users can be under one corporate contract?
Every contract can have one main user who has an overview about trasactions made by all the users under the contact. There is no limit on the ammount of regular users,
7. Who is able to open new or close old user accounts?
Accounts can be changed with the written notification from the representative marked in the contract or by the member or board in the company via our sales office.
Contact information for Lux Express sales office:
Tallinn headquarter and customer service office
Lastekodu 46, 10144 Tallinn
Phone: +372 680 0909*
Fax: +372 680 0901
Sales office working hours are: every day 07:30 – 19:00
*Info telephone working hours are: every day 08:00 – 22:00
*22:00-08:00 you will be directed to 24 h Service Center. The service is available in English and Russian.